How do I place an order?

To place an order, simply select an item of your interest and click the “Add to Shopping Bag” button. Your selected item(s) will remain in your shopping bag as you continue to shop and will appear upon your checkout. You will also have the option to edit your selection(s) during the checkout process.

While checking out, you will be asked for personal information in order to successfully fulfill your order such as Billing, Shipping and Credit Card info.

Once info and payments have been submitted, you will receive an email confirmation, followed by an email containing a tracking number when your order has shipped.

 

How long does shipping take?

Please allow 24-48hrs for all orders to be processed.

All orders are shipped via USPS Priority Mail and usually takes anywhere from 2-5 Business Days for shipping.

 

Do you accept Returns & Exchanges?

*ALL JEWELRY IS FINAL SALE* (Unless Damaged)

*CLIENTS ARE RESPONSIBLE FOR ALL SHIPPING FEES ON RETURNS/EXCHANGES*

However, we gladly accept Returns & Exchanges for items other than jewelry that are un-used and in it’s original packaging. Merchandise must be Returned/Exchanged within 7days in which the order was received.

Returns are processed 24hrs in which the returned item(s) reaches our facilities. Once the returned item(s) are processed, an email notification will be sent confirming the processed return and funds credited back to the used account.

To make an Exchange simply Contact us via phone, during our business hours of 9am-5pm Eastern. You may also Email us at clientservice@vie-chic.com, with Exchange and your order number as the subject. In the body of the Email please be sure to include your Name & Telephone number, the best time to reach you and a Client Service Representative will contact you promptly. You may also write a brief and detailed description of the item(s) you’d like to exchange in the body of your email to speed up the exchange process.

Exchanges will be processed and shipped 24-48hrs of the date that your item(s) are returned back to Vie-Chic, followed by a new email confirmation and tracking number.

 

Is my personal information private and secure?

Privacy Policy

Thank You for shopping with Vie-Chic! Our mission is to provide our clientele with total satisfaction, in each and every order that is placed. In order to properly do this, we need to assure our clients that any personal information that will be requested to fulfill orders is handled with the highest standards of security and confidentiality. We will NEVER share your personal information with any third party without your consent.

Orders placed on our website are encrypted using SSL Technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. SSL ensures that information transmitted over the Internet will remain secure.

 

How can I take care of my jewelry?

Being that all jewelry is Final Sale, you would want your jewels to remain in mint condition right? Well, this is precisely why all jewelry purchases are packaged in chic satin bags to secure items throughout the shipping process. The satin bags are also a great way to store jewelry in after it’s been worn and will assist in maintaining it’s quality between wears.  It would also be wise to keep jewelry out of water and away from perfumes & lotions, which usually causes jewelry to tarnish.

There are many suggestions on how to extend your jewelry’s lifeline, however, please expect normal wear & tear over time, it’s inevitable.

 

How often does Vie-Chic get new items?

We receive new merchandise on a bi-weekly basis, so it will behoove both new and returning clientele to visit our e-Boutique regularly. All new items will be updated on the site, as well as Newsletters sent via Email to existing Clientele.